The glib answer to the question “where does testing fit into your Digital Transformation project?” is “to get a high-quality product and the expected business outcomes, testing needs to feature highly in your digital transformation – as it does with any IT project.“
You’ll be fully aware that Digital Transformation is at the top of every IT Directors list of things to do. Companies today are facing a couple of big challenges, staying ahead and on top of new technologies and at the same time providing outstanding customer experience. To be clear, Digital Transformation is the process of using new or modified business processes and customer experiences to meet changing business and market requirements by use of new and advanced technology.
When embarking on a Digital Transformation (DX) project, you would expect a few risk items to be on your radar, but only with actual experience of DX projects does it prepare you for the reality and true extent of the challenges you expect to experience.
The business as usual (BAU) team play a pivotal part of any Digital Transformation (DX) project. Not only do they keep the wheels turning whilst your company embarks on a digital upgrade, but also continue business essential projects whilst DX takes place. The person creating the DX Test Strategy must understand the ongoing goals of the BAU projects and be acutely aware of what is happening and when; this is to ensure and to allow the appropriate approach to be taken to capture changes to core and downstream applications before they are migrated to the new platform. Additionally, detailing the level of risk required to deliver the project to quality, time and cost should also be considered and mitigated.
I often find many of the high-level risks have repeated themselves on the projects I’ve worked on. However, the risk profile, risk appetite, detail of the risk, how it gets managed, mitigated and controlled varies massively.
Digital Transformation, is in my view, a lot like the ocean’s tide. When on a sailing yacht, you have a few choices when it comes to dealing with tides, but deal with them you must.
At the heart of every Digital Transformation project or programme lays digital assurance, and within that quality assurance function hosts a team of able testers, but there’s always a fear that digital transformation will prevent businesses from fully committing to the process due to lack of resources being available. Most companies undertaking this exercise will set up a dedicated team to deliver the digital transformation allowing existing staff to continue with business as usual. Organisations can set up a test team and associate processes to accelerate digital transformation without any significant impact to existing projects by following key steps.
It’s possible to keep your stakeholders happy, even if quality is not great, simply by managing their expectations from start to finish.
If your organisation is embarking on a Digital Transformation project, then you’ll need to consider the prospect of working with suppliers to help ease the journey. Digital Transformation is the integration of digital technology into every areas of a business, significantly changing how your company operates and delivers value to customers.
Building a high performing team is never an easy undertaking. Building the test team for a Digital Transformation project is no different.