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Scott Summers

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Testing Centre of Excellence - The Final Chapter

Posted by Scott Summers on 2/02/2021

Today, we welcome back Scott Summers with the final piece in his 'Testing Centre of Excellence' series. 

In this blog, I’d like to wrap up this series by providing some possible components for the scope of services that a TCOE might deliver. The scope of the Testing Centre of Excellence services should, ideally, fill the gaps in the testing and quality approach within the organisation. These can be identified through the review process I outlined in the previous blogs in this series:

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Topics: Software Testing, Digital Transformation, Test Teams

Productivity in 2020

Posted by Scott Summers on 29/10/2020

Today we welcome back Scott Summers with his advice on maintaining productivity in 2020.

A question that I’m being asked a lot at the moment is “how can I maintain (or increase) the productivity of my test team when they are working from home?”. The following are a few things that I've been considering recently and hope you find them useful.

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Topics: Test Manager, productivity

Building a Testing Centre of Excellence - Part 2

Posted by Scott Summers on 25/08/2020

In my last post, Building a Testing Centre of Excellence, I identified the first few steps needed to create a testing centre of excellence. These are:

  • Build the business case.
  • Define and share your vision.
  • Create the leadership team.
  • Define your operating and financial model.

Now that it’s so critical to success, I’ll just reiterate one thing, the TCOE must have control of its own budget and should not be funded entirely by projects.

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Topics: Software Testing Assessment, Digital Transformation, softwaretesting

Building a Testing Centre of Excellence - a How to Guide

Posted by Scott Summers on 28/07/2020

In my previous two blogs, I went into detail about some of the benefits of implementing a Testing Centre of Excellence (TCOE). Before you start reading, maybe take a look at the previous blogs of this series: 

The benefits can be summarised as:

  • Reduced costs
  • Increased efficiency and consistency
  • Maximised staff utilisation
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Topics: Digital Transformation, Test Teams, softwaretesting

Benefits of a Testing Centre of Excellence - Part 2

Posted by Scott Summers on 24/06/2020

In my last post I discussed how a Testing Centre of Excellence can reduce cost and create efficiency in an organisation. In this post, I will discuss some of the other benefits of a TCOE.

A Testing Centre of Excellence can:

  • Increase test maturity and promote innovation across the organisation
  • Define, encourage and enforce best practices
  • Define test policy and test strategies aligned with the business needs
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Topics: Software Testing, Testing, Test Management, Test Manager, Test Teams, testingcentreofexcellence

Benefits of a Testing Centre of Excellence

Posted by Scott Summers on 23/06/2020

What is a Testing Centre of Excellence?

A Testing Centre of Excellence (TCOE) can be many different things with different objectives and its scale and reach will vary from company to company. Generally speaking, it’s an internal organisation that provides various testing and testing related services to its internal customers. Although internal, it can be set up and delivered by a third-party external organisation. The TCOE can be onshore or offshore and geographically dispersed but, by definition, will always be managed centrally. 

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Topics: Software Testing, testingcentreofexcellence

My Thoughts on Increasing Test Maturity and What it Means to Me - Part 4

Posted by Scott Summers on 28/05/2020

In my last blog post, I shared the steps I go through to understand what an organisation is trying to achieve through testing and how their current testing model is being implemented. In this, the final blog in the series on increasing test maturity, I want to discuss how I get to the end goal of a mature test model that does what it needs to do.

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Topics: Software Testing, Test Maturity

My Thoughts on Increasing Test Maturity and What it Means to Me - Part 3

Posted by Scott Summers on 28/05/2020

This blog is the third in a little series where I write about my thoughts on increasing test maturity. Previously, I went into a bit of detail on the importance of wining the hearts and minds of the various stakeholders impacted by the change in approach.

It’s easy to assume that in an organisation that has decided to take a journey of this kind, the leadership team is behind the decision and is fully supportive of the change. Unfortunately, this isn’t always the case and sometimes, dark, politically motivated forces are at work whereby a senior individual’s self-interest takes priority over that of the wider organisation. 

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Topics: Software Testing, Test Maturity

My Thoughts on Increasing Test Maturity and What it Means to Me - Part 2

Posted by Scott Summers on 12/05/2020

In my last post I wrote about winning the hearts and minds of those people affected by the operational and organisational change that’s needed to increase test maturity. I discussed the emotional and psychological impact of change and how, in my experience, the behaviour of those people impacted by the change but who don’t support it, tends to follow the model proposed by Kübler-Ross. This model was originally hypothesised to recognise the series of emotions experienced by terminally ill patients after being told of their prognosis but has more recently been adopted by the change management community.

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Topics: Software Testing, Test Maturity

My Thoughts on Increasing Test Maturity and What it Means to Me

Posted by Scott Summers on 30/04/2020

The thing I most enjoy about my job as a Test and QA consultant is delivering organisational change. This usually involves increasing test maturity and I’ve been extremely fortunate to have had the opportunity to do this kind of work with many clients - from multinational investment banks and utility suppliers to small software houses. Delivering organisational change allows me to be creative, operate on a macro scale, influence decisions and work with people on an emotional level. This is very different to, and is a refreshing change from the regular testing, test planning and test management that is the bread and butter of a test consultant. I find it fun, interesting and challenging.

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Topics: Software Testing, Test Maturity

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